Resultaten Onderzoek

En juillet 2009, nous avons mené une étude, en collaboration avec Leuvenresearch.be, pour collecter des données à propos de la qualité des services prestés selon différentes catégories.

Le but de cette enquête est de fournir aux consommateurs une information juste et objective à propos d'une série de catégories. Nous espérons qu'avec ces informations, vous pourrez choisir le fournisseur le plus adapté à vos souhaits et besoins.

Aujourd'hui, nous avons récolté les informations de 2012 participants.

Contexte: Dans cette enquête nous avons demandé au consommateur de coter leurs prestataires de services sur une échelle de 1 à 5.

Vous pouvez consulter les résultats ci-dessous:

Les assurances habitation

Entreprise:

Nbre réactions:

Recommander à un ami:

Service clientèle:

Qualité générale:

Amabilité:

Qualité/Prix:

Disponibilité:

Connaissances du personnel:

Tarif:

Allianz Belgium

(62.6%)

(72%)

(76.421%)

(72%)

(69.8948%)

(74%)

(71.7894%)

(72.7%)

Argenta

(63.75%)

(59.4444%)

(61.4444%)

(72.2222%)

(65.3334%)

(73.7778%)

(66.1176%)

(64.1112%)

AXA BANK

164

(71.5342%)

(69.1358%)

(71.0864%)

(71.7268%)

(70.9616%)

(72.1118%)

(70.25%)

(68.7848%)

De Verenigde Verzekerden

(81.3334%)

(80.6666%)

(77.6666%)

(76.6666%)

(74%)

(82.6666%)

(76%)

(73%)

Delta Lloyd

(84%)

(61.6%)

(63.2%)

(67.2%)

(74%)

(55.2%)

(72.4%)

Dexia

(65.8096%)

(66.6382%)

(68.2978%)

(71.7446%)

(67.2766%)

(70.468%)

(66.2222%)

(66.8936%)

Ethias

163

(81.086%)

(76.321%)

(76.925%)

(74.1234%)

(71.9136%)

(74.0994%)

(72.5562%)

(74.654%)

Ethias

(72%)

(74%)

(72%)

(74%)

(76%)

(82%)

FIDEA

(69.0526%)

(71.7%)

(73.579%)

(72%)

(75.3684%)

(72.2106%)

(78.5264%)

FORTIS

160

(66.83%)

(67.6126%)

(70.1762%)

(69.6456%)

(68.7422%)

(67.3082%)

(69.5796%)

(69.2436%)

FB Verzekeringen

(77.8666%)

(86%)

(83.625%)

(81%)

(78.875%)

(78.75%)

(85%)

(72.25%)

GENERALI BELGIUM

(79%)

(67.5714%)

(71.2858%)

(68.5714%)

(73.8572%)

(68.1428%)

(64.3076%)

(67.2858%)

ING

(67.75%)

(67.7058%)

(69.5882%)

(70.7058%)

(70.8236%)

(71.5294%)

(70.1176%)

(69.353%)

KBC

114

(74.019%)

(73.4514%)

(75.5044%)

(77.1682%)

(73.7522%)

(75.7522%)

(74.5322%)

(72.053%)

MERCATOR BANK

(74.6666%)

(68.2728%)

(70.091%)

(69.8182%)

(70.6086%)

(69.3914%)

(74.9566%)

(71.826%)

Nateus NV

(53.3334%)

(66%)

(73.5%)

(66%)

(74%)

(67%)

(84%)

(74.5%)

P&V Verzekeringen

(72.1818%)

(72.1666%)

(69%)

(70.3334%)

(69.5%)

(71.5%)

(71.826%)

(71.1666%)

Touring

(83.2%)

(74.6%)

(76.4%)

(74.8%)

(76.6%)

(79.2%)

(68%)

(85%)

VIVIUM

(73.3846%)

(73.7242%)

(72.5518%)

(71.1724%)

(73.0714%)

(73.9286%)

(76.5518%)

(74.069%)

Partners Verzekeringen

(79%)

(71.5%)

(80%)

(79%)

(80.5%)

(87%)

(70%)

(91%)

Securex

(72%)

(46%)

(44%)

(48%)

(52%)

(58%)

FB Verzekeringen

(62.6666%)

(72%)

(74%)

(81.3334%)

(82.6666%)

(74%)

(84%)

(80%)

Piette en Partners

(100%)

Federale verzekeringen

(70.5%)

(65%)

(69.2222%)

(67.7778%)

(71.1112%)

(70.8888%)

(67.5556%)

(67.2222%)

Corona Direct

(100%)

(76%)

(100%)

Justitia

(0%)

ERGO Life NV

(100%)

Les AP Assurances

(83.6%)

(87.2728%)

(85.6364%)

(84.7272%)

(83.4546%)

(88.1818%)

(84.7272%)

(82%)

Avero

(56%)

(65.6%)

(73.6%)

(72%)

(68.8%)

(68.4%)

(69.6%)

(61.6%)

CBC

(68.5714%)

(69.3334%)

(70.6666%)

(69.7778%)

(70.8888%)

(67.7778%)

(72.4444%)

(48.4444%)

C.D.A. Assurances

(90.6666%)

(71.3334%)

(64.6666%)

(81.3334%)

(82.6666%)

(64.6666%)

(84%)

(100%)

L'Ardenne Pr?voyante

(44%)

(42%)

(46%)

(44%)

(48%)

(52%)

(58%)

AMMA Assurances

(100%)

Corona Direct

(100%)

Actel

(86%)

(100%)

(74%)

(100%)

(64%)

(91%)

Andere

(82.1818%)

(81.1666%)

(84.6666%)

(83.6666%)

(78.3334%)

(78.1666%)

(78.1818%)

(82.5%)

Enquête sur la qualité des prestataires de services de différents secteurs en Belgique

Les assurances habitation

Enquête sur la qualité des prestataires de services de différents secteurs en Belgique